FAQ

 

 

Frequently asked Questions

 

How soon will I receive products?

Most products will ship the following day after placing order.  All products are shipped USPS priority mail and delivery usually takes 1-3 days.

Are the products water proof?

Our products are not designed to be used regularly in water.  However, a small amount of moisture will not effect the leather, and can easily be wiped off.  If you collar or leash does get excessively wet, please removed from animal and let dry overnight.

Do the products need to be cleaned?

Your collar/leash can be wiped down with a damp cloth when necessary.  Like any other leather product, we recommend you use a leather cleaner and conditioner  a couple times a year to keep your product looking it’s best.

What is the return policy?

Each item is handcrafted which insures it’s very unique.  Each product could have small marks, or discolorations that make your products character.  If for any reason you are not happy with the product we will replace or refund.  However, these products are all handcrafted at each step and made with love, leaving us to believe you will absolutely love them as much as we do.