Frequently asked Questions
How soon will I receive products?
Most products will ship the following day after placing order. ¬†All products are shipped USPS priority mail and delivery usually takes 1-3 days.
Are the products water proof?
Our products are not designed to be used regularly in water. ¬†However, a small amount of moisture will not effect the leather, and can easily be wiped off. ¬†If you collar or leash does get excessively wet, please removed from animal and let dry overnight.
Do the products need to be cleaned?
Your collar/leash¬†can be wiped down with a damp cloth when necessary. ¬†Like any other leather product, we recommend you use a leather cleaner and conditioner ¬†a couple times a year to keep your product looking it’s best.
What is the return policy?
Each item is handcrafted which insures it’s very unique. ¬†Each product could have small marks, or discolorations that make your products character. ¬†If for any reason you are not happy with the product we will replace or refund. ¬†However, these products are all handcrafted at each step and made with love, leaving us to believe you will absolutely love them as much as we do.